by Bob Scarff

In the forty years that I’ve been involved in estate agency, I can’t remember an easy time for making expenditure decisions. I don’t imagine that there ever has.

Our market place can be so volatile and unpredictable.

“this one’s a game changer”

But right now, it seems particularly challenging. It’s not just the Brexit uncertainty that pervades the market place, but this whole PropTech thing doesn’t help. Every day it seems that someone new has found the solution to a problem that Estate Agents didn’t even know they had. Of course, no one dare ignore these things because one of these days something will genuinely be game changing.

At Callwell, we’re proud of the fact that we’re built on solid Estate Agency foundations with the team of five having 120 years of experience in UK sales and lettings between us. The PROP in our proptech is real. We know when a problem is real and when it’s just been imagined by someone with an idea to promote.

We’re equally proud of the fact that we take the “tech” part of our job just as seriously.

ISO 27001

That’s why we’re delighted to say that we have been awarded ISO 27001 for our Information Security Management. This allows us to reassure our customers that we are comprehensively managing the security of the information that we hold and that the whole ethos of our business is consistent with ISO standards.

In the last two years, we have developed Callwell into a market defining solution to a real problem suffered by every agent – that of how to ensure that all incoming email leads are dealt with. Rightmove say that thirty percent of their leads are never answered by the agent and that of those that are, only one in ten is answered within two minutes.

With Callwell, every incoming email can be answered with a phone call within seconds - and with our new feature Callwell Score, agents can see themselves in real time competing with each other to provide the best customer experience.

The Callwell difference

ISO 27001 and Callwell Score - real evidence that we are all about PROP and all about TECH.

Bob Scarff

Written by
Bob Scarff

Bob Scarff ran the UK’s largest and most successful firm of estate agents, having worked his way up from a trainee negotiator in 1978. Now bringing his passion for customer service and organisational discipline to other companies and sectors, he saw quickly the benefits that Callwell can provide and co-founded PropTech Solutions in 2016 to relaunch it into the market.


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