Which piggy are you now?
15 March 2018
We’ve seen all of the big agency chains announce their 2017 results in the past couple of weeks. All the talk of “digital strategy” made me look back at my blog twelve months ago to see if my predictions were coming true. Read on to see what I found……read more
I am enthusiastic, I just don't show it
18 January 2018
The most exciting feature of the 2018 version of Callwell allows the staff of our customers to compete with each other to give the best customer service. I think it’s the coolest thing that we’ve done so far. But I was chatting to someone a few weeks ago who wasn’t so sure………read more
It's not all about Tech
19 October 2017
It’s difficult for most people under the age of forty to imagine a world with out email. It’s impossible for most people under the age of thirty to think of life without social media. But what is it that makes the work place most unrecognisable for people over forty.read more
Full Service or Fool Service - Part Two
25 May 2017
I’ve had a good response to last week’s blog. Thank you to those of you that emailed in or that I’ve spoken to.
All of you agree with me that Full has to mean Full. However, most of you think that the observation relates to others rather than to you. I wonder if that’s true or are you fooling yourself?
I also wonder how many other areas of a Full Service offering need to improve from the Traditionally accepted level……….. BY BOB SCARFFread more
Hug a difficult colleague
27 April 2017
My theme for the last couple of weeks has been the vital importance of quality people and quality leadership in ensuring that Sales and Lettings agents deliver customer service that is up to the standard promised at the Valuation appointment. BY BOB SCARFFread more