Which piggy are you now?

15 March 2018

We’ve seen all of the big agency chains announce their 2017 results in the past couple of weeks. All the talk of “digital strategy” made me look back at my blog twelve months ago to see if my predictions were coming true. Read on to see what I found……

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I am enthusiastic, I just don't show it

18 January 2018

The most exciting feature of the 2018 version of Callwell allows the staff of our customers to compete with each other to give the best customer service. I think it’s the coolest thing that we’ve done so far. But I was chatting to someone a few weeks ago who wasn’t so sure………

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It's not all about Tech

19 October 2017

It’s difficult for most people under the age of forty to imagine a world with out email. It’s impossible for most people under the age of thirty to think of life without social media. But what is it that makes the work place most unrecognisable for people over forty.

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Ties, Tattoos and Beards

05 October 2017

Twenty years ago in every estate agent branch across the Nation you would always see men wearing ties, never see tattoos and only very occasionally see beards. Now it’s all so different. Is that a change for the better or for the worse?

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First impressions still count

28 September 2017

On Friday of last week, in the results of the 2017 EA Masters mystery shop, we saw a first class example of how some things have been changed forever by tech but at the same time how certain other things will never change. BY BOB SCARFF

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Solutions in search of problems

21 September 2017

I’m back from my summer break and you’ll be hearing from me more regularly over the next few weeks. BY BOB SCARFF

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Half a lifetime reading emails

08 June 2017

This week marks an anniversary for me. It was the first week of June in 1997 that I started an eighteen month period (the only period in my career) away from front line estate agency. BY BOB SCARFF

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Full Service or Fool Service - Part Two

25 May 2017

I’ve had a good response to last week’s blog. Thank you to those of you that emailed in or that I’ve spoken to.

All of you agree with me that Full has to mean Full. However, most of you think that the observation relates to others rather than to you. I wonder if that’s true or are you fooling yourself?

I also wonder how many other areas of a Full Service offering need to improve from the Traditionally accepted level……….. BY BOB SCARFF

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Full Service or Fool Service

18 May 2017

The lines are drawn between Full Service and Self Service in the battle for customers. But does Full Service do what it says on the tin or are some agents still trying to Fool vendors and landlords…….BY BOB SCARFF

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Hug a difficult colleague

27 April 2017

My theme for the last couple of weeks has been the vital importance of quality people and quality leadership in ensuring that Sales and Lettings agents deliver customer service that is up to the standard promised at the Valuation appointment. BY BOB SCARFF

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