Hug a difficult colleague
27 April 2017
My theme for the last couple of weeks has been the vital importance of quality people and quality leadership in ensuring that Sales and Lettings agents deliver customer service that is up to the standard promised at the Valuation appointment. BY BOB SCARFFread more
Which Piggy will you be?
06 April 2017
Under the heading “Piggy in the middle” last week, I said that within the next five years 25% of all house sales would be by vendors who would have opted for some form of self service. No one has openly disagreed with me, so I must be right…….. BY BOB SCARFFread more