Full Service or Fool Service - Part Two
25 May 2017
I’ve had a good response to last week’s blog. Thank you to those of you that emailed in or that I’ve spoken to.
All of you agree with me that Full has to mean Full. However, most of you think that the observation relates to others rather than to you. I wonder if that’s true or are you fooling yourself?
I also wonder how many other areas of a Full Service offering need to improve from the Traditionally accepted level……….. BY BOB SCARFFread more
Hug a difficult colleague
27 April 2017
My theme for the last couple of weeks has been the vital importance of quality people and quality leadership in ensuring that Sales and Lettings agents deliver customer service that is up to the standard promised at the Valuation appointment. BY BOB SCARFFread more
Which Piggy will you be?
06 April 2017
Under the heading “Piggy in the middle” last week, I said that within the next five years 25% of all house sales would be by vendors who would have opted for some form of self service. No one has openly disagreed with me, so I must be right…….. BY BOB SCARFFread more