How to grow in uncertain times

22 March 2017

Nine months after contracting to help relaunch Callwell, it’s time for high-growth consultancy Growtion to help other businesses through the uncertainty ahead too. BY MAL MCCALLION

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It’s Raining Proptech

16 March 2017

There is rarely a day that goes by without launch of a new proptech initiative that will help estate agents in ways they didn’t even know they needed help. BY ANDREW PENNELLS

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Lessons from a car dealership – Number Five

09 March 2017

Having experienced the delights of the car showroom, and selected my chosen car I decided to contact the brand in question and describe my experiences to them. BY ANDREW PENNELLS

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Lessons from a car dealership – Number Four

02 March 2017

Much of the customer journey in purchasing a car in today’s world happens outside the showroom, so it was with interest that I waited to see what the follow up would be like. BY ANDREW PENNELLS

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Lessons from a car dealership – Number Three

23 February 2017

Determined to find out about my chosen car, I persevered and walked, unescorted, to see if I could find somebody who might take an interest. Presumably the majority of potential customers would have given up . BY ANDREW PENNELLS

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A customer of your own business

16 February 2017

Last Thursday, I attended the NAEA Conference in London. It was great to catch up with so many old friends. BY BOB SCARFF

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COMMISERY or COMMISENTIAL

07 February 2017

The latest TV adverts from Purple Bricks got me thinking about the general public’s understanding of what the simple word “commission” actually means. BY BOB SCARFF

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Lessons from a car dealership – Number Two

18 January 2017

Progressing from the first showroom (in last week’s blog if you missed it), I thought I would try a brand I was more familiar with and this time I found someone who wanted to talk to me … BY ANDREW PENNELLS

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Lessons from a car dealership - Number One

11 January 2017

A couple of years ago I set out to buy a car, cash in hand. I was constantly surprised at the lack of interest shown in the showroom by the sales staff, and how apparently difficult it was to spend money. BY ANDREW PENNELLS

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Forty Different Years

04 January 2017

It was on 16th January 1978 that I started work as a Trainee Sales Negotiator for Taylors Estate Agents in Stony Stratford. To say that a lot has changed in that time would be an understatement. BY BOB SCARFF

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