If I'm not happy, I'll tell you ...
16 September 2020
Maybe it’s just me, but I’m fed up (and not a little intimidated) by being forced to “review” everything in my life – eating out, online shopping, my bank, where I get my car serviced …..
read moreMicromanagement or Microencouragement
19 August 2020
I find it curious that so many people say they don’t like being “micromanaged”. But is it such a bad thing?
Micromanagement can be a bad thing of course, but it can and certainly should be a good thing. What matters is the outcome. If the person being managed performs better…
read moreVirtual and Reality - Bob Scarff
20 April 2020
Almost everywhere you look, some industry know it all like me is offering you their opinion on what lies on the other side of this chaos.
You’ll be pleased to know then, that I don’t intend to add to that pile of conjecture – well not today anyway…..
read moreCounting the cost
13 December 2018
I hope you enjoyed Jack & Jill’s story over the past couple of weeks. Jack had read that fifty two percent of emails sent to estate agents were ignored. For a home owner like Jack, the truth was even worse…….
read moreJack and Jill - Part Two
06 December 2018
Jack and Jill have decided to move further up the hill. They’ve chosen the agent that they want to sell their house with and they’re very pleased with themselves at how they chose. But what happened next………
read moreJack and Jill
29 November 2018
Once upon a time Jack and Jill decided that it was time to move further up the hill.
Jack and Jill weren’t silly, they knew that before they did anything they needed to arrange for a local estate agent to come and see them. But who should they choose? What was the best way to find out?
read moreHow to be an EA Master
01 November 2018
If you were at EA Masters a couple of weeks ago then you will have seen the outcome of 50,000 Mystery Shops of UK estate agents.
read moreThree Vital Questions
11 October 2018
In 1998 when emails first began to arrive, it is fair to say that they were treated as nothing more than a novelty. Most agents would cheerfully ignore incoming customer emails saying “if they were serious, they’d ring up”.
A couple of weeks ago, I gave a presentation to a group of people heavily involved in UK Estate Agency. I found myself turning the clock back to 1998 and comparing it with now. Read on to find out my conclusion………….
read moreNow or Never
30 August 2018
In a recent results announcement, Rightmove said that the average monthly spend of their agent customers is now very close to £1,000 per month. I found myself in a thought provoking exchange on LinkedIn with a man from Royal Mail…..
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