Three Vital Questions
11 October 2018
In 1998 when emails first began to arrive, it is fair to say that they were treated as nothing more than a novelty. Most agents would cheerfully ignore incoming customer emails saying “if they were serious, they’d ring up”.
A couple of weeks ago, I gave a presentation to a group of people heavily involved in UK Estate Agency. I found myself turning the clock back to 1998 and comparing it with now. Read on to find out my conclusion………….read more
Which piggy are you now?
15 March 2018
We’ve seen all of the big agency chains announce their 2017 results in the past couple of weeks. All the talk of “digital strategy” made me look back at my blog twelve months ago to see if my predictions were coming true. Read on to see what I found……read more
I am enthusiastic, I just don't show it
18 January 2018
The most exciting feature of the 2018 version of Callwell allows the staff of our customers to compete with each other to give the best customer service. I think it’s the coolest thing that we’ve done so far. But I was chatting to someone a few weeks ago who wasn’t so sure………read more
The Road to Nowhere?
09 November 2017
I think most of us would agree that for many years the customer has been increasingly at the centre of thinking for businesses, and that this is a good thing. If a business is trying to provide a product or service that does not meet a real need, or it meets a need badly, then the longer term prognosis is unlikely to be good.read more
Blue sky disruption from out of the box stops a frog being boiled
26 October 2017
Indeed it might do, but is that really the best way to get the message across? Most of us are irritated by the latest management speak, whilst at the same time guilty of using it from time to time and kicking ourselves when we hear the words coming from our own mouths.read more