Lead management made simple

Absolutely, Callwell has a feature especially designed to do just this, it’s easy to pass an enquiry to your mortgage team or even your conveyancing team at the click of a button.

We would provide these teams with a Callwell dashboard so they can receive and action the leads quickly and efficiently.  Important to note, that these providers don’t necessarily need to be inhouse, we can work with your local solicitor or financial services company just as easily as we can with your inhouse solution.

Callwell integrated with all leading portals including Zoopla, Rightmove and OnTheMarket, as well as a whole host of other providers.

Callwell can easily integrate with your CRMs so please do give us a call to find out more.

We believe that a nurture journey has many different faces, depending on the original enquiry.  For example, you may wish to contact all valuations, every few months excluding those that came to market.  You may wish to message those that you didn’t see face to face differently from those you did.  For tenants you may wish to offer financial service advise, the options are endless. Callwell offers an integration with Mailchimp so you can easily configure your own personalised nurture journey to run automatically on your behalf.

That’s fantastic to hear, but why not have a health check with one of the team to make sure.

From a recent survey of enquiries sent to over 10,000 agents only 30% got a response from an agent.  When did you last mystery shop to check how well your enquiries were being handled?

Callwell ensures, that all enquiries are answered, that’s so important in making that great first impression.  Our system also ensures that nothing can be deleted, that someone may have thought wasn’t important.  As a business owner, Callwell gives you peace of mind that everything is being dealt with, in addition you can set up alerts for those enquiries hasn’t been actioned after a certain period.

Callwell is a specialist in the lead management space, and the power of the system is that it sits away from your CRM and your then in control of what goes across to your system.  Many agents believe that all leads coming into their CRM is an advantage.  We understand the logic of this, but it doesn’t help with lead management, the leads still need sorting and prioritizing and in addition ensuring each lead has the correct reply in the right timeframe.  Callwell helps you do all this, and you can then copy each actioned lead easily into your CRM ensuring it stays clean and relevant.

Callwell is easily configured to suit you and the Callwell scoring can be turned off at any point.  Larger agents find this very useful as an incentive measure for their teams, but equally some agents prefer not to use it.

We specialise in lead management, that’s our bread and butter.  We also prioritize customer service and believe a phone call is the best route for high value leads such as valuation and landlords.  Where the Callwell technology is used we see an 80% successful phone call and a further 70% of these calls go onto book an appointment.

We also believe that all enquiries deserve a great response straight away and for lettings we have a solution with our tenant qualifications and help for student letting business.  You never get a second chance to make a first impression and our range of autoresponders do just that as well as providing important additional information to save your team’s time.

Callwell has a range of options for you, you can:

1. Send an autoresponder by email or text, which gives reassurance that everything is being actions, there is no additional cost for this.
2. It’s the enquiry is for lettings, the autoresponder can include a tenant qualification to give you more insight, there is no additional cost for this.
3. Set up Morning Caller for sales, so all sales enquiries that have come in out of hours would be automatically called as soon as your office opens, that means your phone will start to ring with details of the enquiry and you press 1 to be connected. There is no additional cost for this either.
4. Or you could do both, and it’s all included in your membership.

We can call our team on your main branch number or an individual team number for each negotiator if required. When your team contact the consumer we present your main branch telephone number.