In the meantime, why not check out our articles or for any questions you might have take a look at our FAQs.
Approximately 50% of leads are received between 6pm and 9am the next morning and generally, we are at our most productive during the first 90 minutes of our working day. Which makes it even harder to call all your over-night leads before your competitor.
Callwell's Morning Caller schedules your over-night enquiries to start calling your branch at 10 minutes after your Callwell opening time and then one lead will call every 10 minutes from that point onwards.
Ensuring you and your team deal with those hard to come by leads quickly and efficiently, while maximising your ability to carry out business.
Callwell does a brilliant job in helping agent with lead management of their portal and web email enquiries, but what about the Phone Calls?
Callwell can also help with these. We give you a dedicated number you can use for the portals and your own website leads. This can be the same number or a dedicated number for each if you want to see the volumes and quality from each. This number connects to your branch number or a mobile number if you wish.
The call shows in your Callwell Enquiry Screen in the same way as an email. If the caller has also emailed then we can show you caller details. Then simply answer the phone in the usual way.
From this system you can also send SMS text auto responders, follows ups and ask additional questions.
Just another helpful tool from Callwell - allowing you to make that first great impression, first time every time.
Send automated messages through our integration with Mailchimp.
Our ROI indicator will help you understand the value you are getting from the portals you use.
Track the performance of your team with our team insights.
Our live management reporting gives you great analysis, including how many of your leads have been contacted and how quickly at a glance.
Our scoring measures the speed and success of your response to incoming leads.
We provide real-time analysis through our statistics dashboard.
We notify you by email if your response times aren’t meeting company standard.
Ensure your customers enquiries are acknowledged using our configureable auto responders.
*Additional SMS charges apply
Qualify your tenant leads before making contact. We can even help you identify student enquiries.
Any easy way for Branch Managers to assign leads to their team.
We identify your leads for you including: buyers, sellers, valuation opportunities, tenants, landlords, investors and many more.
To guarantee they have been read, send referals or messages to your colleagues through Callwell.
Recording all your call outcomes through Callwell means all your history is in one place.
Manual Calling enables a user to call customers using the Callwell system.
The feature is simple to use; open an enquiry and click Call Now and you’ll receive a call back from Callwell, press 1 and you’ll be in touch with your customer.
Record the outcome of your call and this will put the enquiry in your name, Call history will also update. Manual calls will come out of your allocated call minutes, and these will differ depending if you have Callwell Pro or Callwell Essentials.
Incoming customer emails, from all of the sources that you invest in, are displayed in a consistent easy-to-read format. The leads are all in one place and displayed in date and time order.
You can see at a glance the leads actioned, how they have been actioned, who’s actioned them. If the action was via a call you can also see in Call History the call duration, and the number of times the call was attempted.
You can also see clearly the details from the original lead about the vendor or applicant, the property they were interested in and any notes that they added to the enquiry.
Instant Calls – if an email enquiry is sent during working hours, the Callwell system will ring your branch number, once a member of staff picks up the phone they will hear an automated message telling them the source of the lead, and the enquirers name, they are then asked to press 1 to be connected.
They then have approx. 20 seconds before the phone will ring at the applicant/vendors end, this gives you time to look at your Callwell dashboard to see all details about the enquiry.
This delivers several advantages, the phone will ring your branch seconds after the enquiry has been sent giving you a much greater chance of getting through to the person.
The speed of call will also get you in front of many other agents that don’t have this type of system, the sweet spot especially for valuation enquiries is to call back within 30 minutes or run the risk of missing out.